Strange since Kenmore is the a brand name for Sears and not the actual manufacturer.
Folks shouldn't get their hopes up to high about buying that sale model washer and dryer and then having it talk on the phone.
I seriously doubt very much that "all" Kenmore washers and dryers have this feature. It's likely the rebranded high end models made by LG that they're talking about.
$1:
LG’s SmartDiagnosis technology lets washers and dryers chat to technicians over the phone
From a Gizmag article August 10 2010.