[OnTheIce]

Brenda Brenda:

Right. There is no return policy in the contract. K.

I don't think so. When you bring it back, they take it in, let you choose another one, sign it over and do not mention a difference in price, the dealer is out of luck. Write it off, they do that all the time. Risk of doing business.

This bs has cost them a lot more than $6k.

Brenda, with respect....you don't know what you're talking about. I work in the industry and can tell you with utter certainty that there is no return policy on new vehicles.

Car sales are final. There are terms made clear, in large font, on the contract stating FINAL SALE or SALE FINAL in some cases. "The contract is final and bonding once you sign it". You sign next to that clause. I have a bill of sale sitting on my desk.

Yes, cost of doing business. An epic error on part of the dealer and the customer got away with a better vehicle for the same price as the original vehicle. Still a dick move considering they didn't have to help him in the first place.

[BartSimpson]

OnTheIce OnTheIce:

The dealership's poor actions aside...

A mistake was made AFTER the dealer did the customer a HUGE favour.

Considering the dealer went out of their way, took the vehicle back when they didn't have to, would it be so much to own up to the difference owing on the new vehicle?

Running away chuckling when you know you screwed the dealer for 5k after they went over and above to help you out is a dick-move.

If the tables were turned and the customer had overpaid the dealership due to an error would you seriously expect the dealership to make good on it? No, you wouldn't. You'd tell the customer to be more careful about checking what they signed for and that a deal is a deal.

Because that's what normally happens every day when people transact with car dealers and we all accept it as a matter of course.

This time the car dealer didn't get to screw someone so they cried foul and you're taking their side.

Sorry, I find not a thing wrong with applying the rules of karma to them in this case.

[Brenda]

OnTheIce OnTheIce:

Brenda Brenda:

Right. There is no return policy in the contract. K.

I don't think so. When you bring it back, they take it in, let you choose another one, sign it over and do not mention a difference in price, the dealer is out of luck. Write it off, they do that all the time. Risk of doing business.

This bs has cost them a lot more than $6k.

Brenda, with respect....you don't know what you're talking about. I work in the industry and can tell you with utter certainty that there is no return policy on new vehicles.

Car sales are final. There are terms made clear, in large font, on the contract stating FINAL SALE or SALE FINAL in some cases. "The contract is final and bonding once you sign it". You sign next to that clause. I have a bill of sale sitting on my desk.

Yes, cost of doing business. An epic error on part of the dealer and the customer got away with a better vehicle for the same price as the original vehicle. Still a dick move considering they didn't have to help him in the first place.

Sorry, but I know exactly what I am talking about.
I'm pretty sure they had to sign ANOTHER contract since it was ANOTHER car. Different registration number, different colour, different contract. The manager failed to mention the price difference. His loss.

[bootlegga]

BartSimpson BartSimpson:

The thing that makes this a real dick move on the part of the dealership is that they routinely screw people out of more money than a mere $5k and they laugh about it. Now someone benefits from their mistake and they get all hardcore about it until it goes national on them.

Hypocrites.

^^ This!

Back in the day, some salespeople used to call "Mr Otis" over the PA to get approval on the final price - now most people know what that means, so they can't do it anymore.

I know several salesmen (not cars but other products) who laugh their asses off at "flops" - people who come in and pay full price for consumer goods at their store. When I worked at Future Shit one Christmas, most of the salespeople there were total scumbags out to screw everyone they met.

While not all salespeople are scum of the earth, there are far too many who are - it seems to attract the shifty/shady types because of the large amounts of cash that can be quickly made.

[OnTheIce]

BartSimpson BartSimpson:

If the tables were turned and the customer had overpaid the dealership due to an error would you seriously expect the dealership to make good on it? No, you wouldn't. You'd tell the customer to be more careful about checking what they signed for and that a deal is a deal.

Because that's what normally happens every day when people transact with car dealers and we all accept it as a matter of course.

This time the car dealer didn't get to screw someone so they cried foul and you're taking their side.

Sorry, I find not a thing wrong with applying the rules of karma to them in this case.

Sorry Bart, you don't have much of an understanding of what goes on at a dealership besides your own bias and speculation.

I have personally seen one of our dealerships cut a cheque to a customer for under $20 because his certified cheque was more than was required. Customers rarely overpay for vehicles in the first place.

This whole "car dealers screw everyone" attitude is laughable, especially to those of us within the industry. You're the same people that think all cars have 10k margins and we're just out to rip off the customer.

Brenda Brenda:

Sorry, but I know exactly what I am talking about.
I'm pretty sure they had to sign ANOTHER contract since it was ANOTHER car. Different registration number, different colour, different contract. The manager failed to mention the price difference. His loss.

Really Brenda? You know exactly what you're talking about yet you claim car sales have a "return policy"?

That right there shows you're ill prepared. This isn't Wal-Mart we're talking about.

I don't dispute the fact that a second contract was signed and the dealer is responsible for any and all errors. My point was, the dealer willingly allowed the customer to break the first contract in order to bring back his original vehicle because he changed his mind.

[Brenda]

No, exactly, it is not. It is $35k deal we are talking about. Wanna bet they made a "Hey, if your wife doesn't agree with the colour, you can always come back within a week and return it for another colour"-deal?

[Yogi]

OnTheIce OnTheIce:

BartSimpson BartSimpson:

If the tables were turned and the customer had overpaid the dealership due to an error would you seriously expect the dealership to make good on it? No, you wouldn't. You'd tell the customer to be more careful about checking what they signed for and that a deal is a deal.

Because that's what normally happens every day when people transact with car dealers and we all accept it as a matter of course.

This time the car dealer didn't get to screw someone so they cried foul and you're taking their side.

Sorry, I find not a thing wrong with applying the rules of karma to them in this case.

Sorry Bart, you don't have much of an understanding of what goes on at a dealership besides your own bias and speculation.

I have personally seen one of our dealerships cut a cheque to a customer for under $20 because his certified cheque was more than was required. Customers rarely overpay for vehicles in the first place.

This whole "car dealers screw everyone" attitude is laughable, especially to those of us within the industry. You're the same people that think all cars have 10k margins and we're just out to rip off the customer.

Brenda Brenda:

Sorry, but I know exactly what I am talking about.
I'm pretty sure they had to sign ANOTHER contract since it was ANOTHER car. Different registration number, different colour, different contract. The manager failed to mention the price difference. His loss.

Really Brenda? You know exactly what you're talking about yet you claim car sales have a "return policy"?

That right there shows you're ill prepared. This isn't Wal-Mart we're talking about.

I don't dispute the fact that a second contract was signed and the dealer is responsible for any and all errors. My point was, the dealer willingly allowed the customer to break the first contract in order to bring back his original vehicle because he changed his mind.

Then, please explain to us how a dealer can advertise eg. "SAVE UP TO $10,000.00 ON SELECT MODELS" IF SAID 'SELECT MODELS' WEREN'T OVERPRICED TO BEGIN WITH!

NO WAY IS ANY AUTO DEALER GOING TO WILLINGLY TAKE A HIT FOR 10 G'S!

[raydan]

Saying, "Car dealers are bad" to OTI is like saying, "Conservatives are bad".

You can't win the argument... so why try.

[andyt]

He's a conservative car salesman. 'Nuff said right there.

[OnTheIce]

andyt andyt:

He's a conservative car salesman. 'Nuff said right there.

Who's a car salesman?

[Brenda]

What I find funny is that a car sales contract is final when the car dealership wants to. Apparently, it is courtesy to the customer to exchange cars the next day because the customer didn't like it after all (AWESOME, GREAT courtesy, WHAT a great car dealer ship, he didn't have to because that sale was final!), but when a NEW contract for that other car is signed, with a price that is apparently too low for that car, and the customer does not give the dealership the same courtesy (Hey, sales contract, final...) it is theft.

Funny.

(But I take it they do take the commission on the car loan, no?)

[andyt]

OnTheIce OnTheIce:

andyt andyt:

He's a conservative car salesman. 'Nuff said right there.

Who's a car salesman?

Did you stash your white shoes and belt after Labor day, or do you just wear them all year? I'm sure they look real snazzy with your CPC blue polyester pants and plaid jacket.

[OnTheIce]

Brenda Brenda:

(But I take it they do take the commission on the car loan, no?)

No, no commission on loans.

andy andy:

Did you stash your white shoes and belt after Labor day, or do you just wear them all year? I'm sure they look real snazzy with your CPC blue polyester pants and plaid jacket.

Would be even more funny if I sold cars.

[BartSimpson]

OnTheIce OnTheIce:

Sorry Bart, you don't have much of an understanding of what goes on at a dealership besides your own bias and speculation.

Yep, I have no understanding how CSI impacts inventory and profits, I have no understanding what 'hold back money' is, I have no understanding why the F&I guy makes more money than the sales staff, I have no understanding why the 'fleet manager' is just a glorified salesman, I have no understanding why salesmen 'flip' a customer, I have no understanding why $20 worth of spray-on undercoating costs $1100 to apply, I have no understanding of why I get charged for 'dealer prep and delivery' at one dealership and not at another for the exact same vehicle, I have no understanding of what a 'piss back' is, and I guess I just know nothing at all about the car business.

OnTheIce OnTheIce:

I have personally seen one of our dealerships cut a cheque to a customer for under $20 because his certified cheque was more than was required. Customers rarely overpay for vehicles in the first place.

Sure. The dealers barely make any money on each deal and they just try to make it up in volume.

Yep, that's what pays for the millions they spend on showrooms and the untold treasures they spend on advertising. Volume.

Right.

OnTheIce OnTheIce:

This whole "car dealers screw everyone" attitude is laughable, especially to those of us within the industry. You're the same people that think all cars have 10k margins and we're just out to rip off the customer.

http://fredhaastoyota.com/Truck-World-Specials/

Maybe you should call this guy and tell him he's making you look bad. He's also making you look a tad naive.

[BartSimpson]

OnTheIce OnTheIce:

Brenda Brenda:

(But I take it they do take the commission on the car loan, no?)

No, no commission on loans.

Commissions on car loans? Perish the thought!

But a yield differential is a whole different thing, isn't it?