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But fans cried foul when they found no tickets available for some shows on Ticketmaster within minutes — even though tickets were already being resold on StubHub.
In Vancouver, for example, at 11 a.m. PT, all the Ticketmaster tickets for the July 24 show were gone, but nearly 100 floor seats were being offered on StubHub for between $237 and $2,799 US per ticket.
The original prices were between $116 and $166 Cdn for the same seats, according to Ticketmaster's website.
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'Fixed game,' says report
Complaints about concert ticket sales are nothing new.
In January, New York Attorney General Eric Schneiderman called ticketing "a fixed game," after a multi-year investigation sparked by citizen complaints.
A report from his office described how some ticket brokers use specialty software — known as ticket bots — to automate the process, "perform[ing] hundreds or thousands of transactions simultaneously."
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The report cited a single broker buying 1,012 tickets within one minute to a U2 concert at Madison Square Garden on Dec. 8, 2014.
"As a result, in the first moments after tickets to a top show go on sale, bots crowd out human purchasers and can snap up most of the good seats."
The report also noted how ticket resellers, like StubHub and TicketsNow, have an average markup of 49 per cent above face value — at times reaching 10 times the original price.
They've got to crack down on this, this is not a free and competitive market, this is market rigging.
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