$1:
She says they are still waiting to get all of the details about the incident, but there are a number of reasons this could have happened. She says these include "a lack of training and support for the letter carrier, staff shortages (meaning more work for individual letter carriers), along with any number of things that can impact a smooth delivery."
They delivered the notice instead of the package. What possible training or support could possibly be needed? They have both in their hot little hand, they chose not do their job and delivered the note instead of the package. It was a choice.
And an odd choice. I pay for DELIVERY, not to pick a package up at a depot.
DELIVER THE FUCKING PACKAGE.
This is why Canada Post / Purolator is losing money. They have lost the plot.